FAQ

In this section you will find a list of frequent questions related to our services, If you can not find an aswer to your question please click in the right chat below and leave us your question, we will be happy to help you!

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FREQUENT ASKED QUESTIONS

 What is a freight forwarder?

Freight forwarding is a service used by companies that deal in international or multi-national import and export. While the freight forwarder doesn’t actually move the freight itself, it acts as an intermediary between the client and various transportation services. Sending products from one international destination to another can involve a multitude of carriers, requirements and legalities. A freight forwarding service handles the considerable logistics of this task for the client, relieving what would otherwise be a formidable burden.

Freight forwarding services guarantee that products will get to the proper destination by an agreed upon date, and in good condition. The freight forwarding service utilizes established relationships with carriers of all kinds, from air freighters and trucking companies, to rail freighters and ocean liners. Freight forwarding services negotiate the best possible price to move the product along the most economical route by working out various bids and choosing the one that best balances speed, cost and reliability.

A freight forwarding service generally provides one or more estimates to the client along with advisement, when necessary. Considerations that effect price will range from origin and destination to special requirements, such as refrigeration or, for example, transport of potentially hazardous materials. Assuming the client accepts the forwarder’s bid, the freight is readied for shipping. The freight forwarding service then undertakes the responsibility of arranging the transport from point of origin to destination.

 What are the adventages?

One of the many advantages of using freight forwarding is that it handles ancillary services that are a part of the international shipping business. Insurance and customs documentation and clearance are some examples. As a consolidator, a freight forwarding service might also provide Non-Vessel Operating Common Carrier (NVOCC) documentation, or bills of lading. Warehousing, risk assessment and management, and methods of international payment are also commonly provided to the client by the freight forwarding service.

A good freight forwarding service can save the client untold time and potential headaches while providing reliable transportation of products at competitive rates. A freight forwarding service is an asset to almost any company dealing in international transportation of goods, and is especially helpful when in-house resources are not versed in international shipping procedures.

 What can I do to prevent delays and ensure a smooth process of the shipment?

Firstly, make sure you fill out all of the necessary documents correctly (shipping application, packing lists, commercial invoice, and provide copy of passport) in a timely manner. This is very important to avoid correction fees and delays once your shipment has arrived.

 Do you handle international household moves?

Yes. We offer international shipping services. We can assist with shipping your items. An empty container can be delivered to your residence and you will be responsible for loading it properly. We will take care of the trucking to the port and shipping to final destination but once it arrives to destination, we do not clear and deliver, or unload.

 Can you ship my vehicle internationally?

Yes, with conditions. See above regarding household moving.

 Any advice for a first time shipper?

As your freight forwarder we have a couple of useful tips for you

 Save money on container transport by preparing to load your container in less than 2 hrs.

When the driver shows up to your site with your box, only the first 2 hours are included in your fees. We suggest to have the loaders ready and prepared in advance to load the container as quickly as possible to avoid overtime fees.

 Make sure to declare all your goods correctly.

Whether you are shipping autos, personal effects, or household goods, always make sure to declare all the items count, product details (VIN numbers and Title numbers), and weights. If customs finds any undeclared goods, they can hold your container and charge you daily holding fees.

 Properly Insure Your Cargo

Your container is covered by a general cargo insurance. This insurance only covers total loss of the entire shipment due to a collision, explosion or burning involving the ocean vessel. We suggest you look into purchasing cargo insurance. The pricing is based on the value of the goods that you declare.

AIR CARGO FAQ

 Does size matter for air shipment?

Yes, air freight is based on both the actual weight and chargeable/volume weight of the cargo.

 How is chargeable/volume weight calculated?

There is a special formula to calculate the volume weight. Once you provide us the length, width, and height, we will be able to calculate the volume weight for you.

 What is there a minimum size or weight?

We have a minimum of 100kg.
As a rule of thumb, maximum normal cargo dimensions: 120x80x60in.
Please note that as the weight and size increase so will the cost.

 Can you handle pick up from residential area?

Yes, please help to provide us your door address, and we will check the cost for you.

 What is the average transit time?

Yes, please help to provide us your door address, and we will check the cost for you.

 Are there types of cargo that cannot be shipped via air freight?

Yes, anything hazardous, flammable, dangerous, chemicals, computer batteries, live animals, perishable items, etc.

OTHER

 What are the usual methods of payment?

Payments can be paid with cash, direct deposit, wire transfer or credit card (subject to credit card fee). Payment is sent right around the time the freight is due to arrive, clear customs and be released.

 When is payment due?

We require a partial amount as deposit of the total payment due. The remaining amount is due right around the time the shipment is due to arrive.

 How can I track my shipment?

We will provide you a booking/container number with which you can use one of the links below to track your shipment. If you do not see the link you need, please give us a call and we’ll be more than happy to track it for you!